Terms of Service

Plain version: the price we quote is the price you pay, and we never add to it without asking first. There's no deposit — you pay when we're finished. Give us hours' notice to move a slot. We never drive your car. We're two students and we are not insured, so we're careful about what we touch and we tell you exactly what we can't do.

1. Who we are

is a small mobile car-interior cleaning service run by two 16-year-old students. It is not a registered company, and we do not describe ourselves as one anywhere on this site.

Because we are under 18, a parent or guardian is aware of and involved in how this business is run. If you would rather arrange or discuss a booking with an adult present, say so and we will make that happen — that is a completely reasonable thing to ask for.

2. Prices

The prices on this website, including the quote builder, are the prices we charge. They are not "starting from" figures and we do not add to them on the day.

The one exception: if the car is substantially worse than you described it — the difference between a messy car and a genuinely neglected one — we will stop, tell you the new figure, and let you decide whether to go ahead. We will never do chargeable work you have not agreed to first.

3. Bookings, cancellation and weather

There is no deposit and nothing to pay when you book. A booking is confirmed when we send you the date, an arrival window and the price by text or email.

Please give us at least hours' notice to move or cancel. Nothing is charged for cancelling — we would just rather fill the slot.

We work outdoors at your address, so heavy rain or freezing temperatures may mean we have to move a booking. We will tell you as early as we can and offer the next slot. We do not charge for our own rescheduling.

4. We do not drive your vehicle

We will not move, drive, reverse or reposition your car at any point, for any reason. We work on it where it is parked. If it needs to be moved — off the street, out of the sun, forward to open a door — you move it.

Please have the car parked where you want it worked on before we arrive, somewhere with room to open all four doors.

5. What we need from you, and your belongings

All we need is a parking spot with room to open all four doors. Our equipment is battery-powered, so we do not need access to your electricity, your water or your property beyond the car itself.

Please take out anything valuable, fragile or irreplaceable before we arrive. We are not a storage service and we cannot accept responsibility for items left in the car.

Anything that is obviously rubbish leaves with us. Anything that might be yours — paperwork, chargers, coins, children's things — is bagged up and handed back rather than thrown away. If you are unsure, take it out first.

Please tell us in advance about aftermarket trim, previous interior repairs, seat covers, non-original upholstery or any known damage, so we can work around it.

6. Insurance and damage

We are not insured. We are two students, not a business with a garage-keepers policy, and we would rather you knew that before booking than after something went wrong. If you are not comfortable with that, please use an insured professional detailer instead — no hard feelings, and we will happily say so if you ask us directly.

This is why we limit what we do: we do not remove seats, trim, panels or child seats; we do not drive the vehicle; we do not use solvents, steam, pressure or anything harsher than consumer interior cleaning products; and we photograph the cabin before we start so there is a record of its condition.

If we damage something, tell us straight away and we will put it right or pay to have it put right, to a reasonable cost. What we cannot do is cover indirect losses such as loss of use, loss of vehicle value, hire costs or missed appointments.

If something in your car is already cracked, loose, worn, faded or previously repaired, we will point it out and leave it alone rather than risk making it worse.

7. What we will and won't guarantee

We guarantee the standard of our work: that the car is cleaned thoroughly and to the edges, for the package you booked.

We do not guarantee outcomes that depend on the state of the material, and we will tell you which is which before we start. In particular, and because we do not own a hot-water extractor, anything soaked into fabric or foam is likely to stay: set-in stains, dye transfer from clothing, ink, cosmetics, sunscreen, bleach or chemical damage, UV fading, cracking, tears and smells that come from the material itself.

We publish a full list of what we cannot do on our services page and we keep it up to date. If your car needs something on that list, we will tell you instead of taking the booking.

8. Payment

Payment is due when the job is finished and you have walked round the car with us. We accept . There is no deposit at any stage.

9. Photography

We photograph every interior we work on, before and after. Those photos are your record of the car's condition. We may also use them to show our work — with no number plates, documents or personal items visible. Tell us if you would rather we didn't and we won't. Just ask; you do not need a reason.

10. If something's wrong

Tell us within 7 days and we will come back and sort it out. Most things we can put right in twenty minutes. We would much rather redo a car than lose a customer or a recommendation in a town this size.

11. Governing law

These terms are governed by the laws of .

12. Changes

We may update these terms. The version that applies to your booking is the one published when we confirmed it.

Contact

Mobile service —
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Template notice. This page is a readable starting point, not legal advice, and it has not been reviewed by a lawyer. Read it through with a parent or guardian before you rely on it.